Customer relationship management

 








Consulting and technical competentcies

Specialization does not mean limitation. I recently found this in a fortune cookie -- "Versatility is one of your outstanding traits." More than a coincidence? One of my competitive advantages is my breadth of experience.

"Over the 7-year course of our professional relationship, Bruce has demonstrated the ability not just to calculate answers, but to communicate meaning to a broad audience. This has resulted in the kinds of course corrections that make the critical difference in a program's ultimate success."
Ian Fish
Macromedia
Sr. Director
Customer Relationship Marketing

This page will appeal to acronym lovers. If you like English, skip this section.

1. Accounting

I have over five years of experience in bookkeeping and accounting. I have been responsible for billing, AR, AP, GL, and preparation of income statements, balance sheets, and Schedule C. My greatest depth is in analysis of billing and AR. See case studies. I can talk debits and credits with accounts.

2. Financial analysis

I am familiar with the basics of financial analysis, and can even discount a cash flow. I can talk NPV with financial analysts.

3. Operations research

I have over five years of experience in capacity planning for computer systems. My greatest depth is in fitting and analyzing queuing models.

4. Statistical analysis

My statistician friends never tire or reminding me that I am not a statistician--I am a mathematician. Nevertheless, I have found my mathematical training to be excellent preparation for the application of statistical methods. I have experience with exploratory data analysis, time series analysis and forecasting, ANOVA and MANOVA, linear regression, non-linear regression, logistic regression, survival analysis, categorical data analysis, and spatial analysis.

5. Information technology

a. Operating systems

Mac OS, Windows, MVS, UNIX, VM, VMS, RTE, RSX-11M, RT-11, DOS

b. Programming languages

PL/I, C, FORTRAN, Pascal, Perl

c. Relational database management systems

Informix, Oracle, DB2

d. Statistical software

SAS, SPSS





Ingraham Consulting

662 The Alameda
Berkeley, CA 94707

510/527-5625
bruce@ingrahamconsulting.com

 

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